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When does my subscription renew, and will you remind me?
A year after you joined. Paddle will E-Mail you before it renews.
How do I cancel?
You can cancel from your account page, or from any Paddle receipt.
If I cancel, do I keep access until the end of the paid year?
Yes. Cancelling stops the next payment. It does not cut you off during the year you already paid.
What is your refund policy?
I paid by mistake / twice. What now?
Write to us with the date and we will get it refunded.
I paid but my account never appeared. What do I do?
Make sure you sign in using the E-Mail address you paid with using any of the sign-in options - you should land in your account. If that fails, write to us with the email address.
My card expired and the renewal failed. What happens?
Paddle will retry the charge, and emails you a link to update the card. If this never succeeds, the membership lapses and you drop to the free tier. Your previous calculations will stay intact.
Can I change the email address my subscription is tied to?
Yes, but this is two steps: you need to change address on your Autónomotools account, and the one Paddle's billing goes through.
Can I use the same account on my phone and my laptop?
Yes - that is the main reason to have an account in the first place!
How do I delete my account?
You can delete your account from the "my account" page, or by writing to us.
